Privacy policy

Privacy Policy

Klivlo operates this store and website, including all related information, content, features, tools, products and services (the "Services"). This Privacy Policy explains how we collect, use and share your personal information when you visit or use our Services, make a purchase, or interact with us.

Our store is hosted by Shopify, which allows us to provide the Services to you.

Personal information we collect

Contact details: name, billing and shipping address, phone number and email address
Payment information: payment method details, transaction data and payment confirmations (card numbers are handled by our payment provider and are not stored by us)
Account information: login details and preferences
Order and browsing data: products viewed, added to cart, purchased or returned
Communications: messages you send us, including to customer support
Technical data: IP address, browser, device type and device identifiers
Usage data: how you use and navigate our site

How we collect it

Directly from you, for example when you place an order or contact us
Automatically, through cookies and similar technologies
From service providers such as Shopify and our payment providers
From partners or other third parties where permitted

How we use it

To process orders and payments, and arrange delivery
To manage your account and customer support requests
To personalize your experience and improve our products and Services
To send marketing emails or offers, where permitted; you can unsubscribe at any time using the link in our emails
To show you ads that may match your interests
To prevent, detect and investigate fraud and to keep our site secure
To comply with our legal obligations

Sharing your information

We share information only as needed with: Shopify and our service providers (payments, hosting, shipping, analytics); our marketing and advertising partners, where permitted; and public or judicial authorities when required by law or to protect our rights.

Cookies and advertising

We use cookies and similar technologies to run our site, remember your preferences, understand how the site is used and, where permitted, to show you relevant advertising. Sharing certain data with advertising partners may count as "sharing" or "targeted advertising" under some US state privacy laws.

Your US privacy rights

Depending on where you live (for example California and other US states with privacy laws), you may have the right to: know what personal information we collect and how we use it; access a copy of it; correct inaccurate information; delete your personal information; opt out of the sale or sharing of your personal information and of targeted advertising; and not be treated differently for exercising these rights.

To exercise any of these rights, email klivlo.info@gmail.com. You can also use the Your Privacy Choices link in the footer of our site. We may need to verify your identity before processing your request.

Children

Our Services are not directed to children under 13 (or under 16 where applicable), and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will look into it.

Data security

We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure.

Retention

We keep your personal information for as long as needed to process orders, provide our Services, meet legal obligations, resolve disputes and enforce our agreements.