Return and Refund Policy

30-day money-back guarantee

We want you to shop with confidence. You have 30 days from the day you receive your order to request a return or a refund if you are not satisfied with your purchase.

To make a request, email klivlo.info@gmail.com with your order number and the reason for your request. We may ask for photos or more information so we can process it.

Returns

Please contact us before sending anything back. If your return is approved, we will send you instructions on how to return your order. Items sent back without contacting us first may not be accepted.

Keep your order confirmation or other proof of purchase. Unless the product page says otherwise, returned items should be in reasonably good condition, with their original packaging and accessories where applicable.

Damaged, defective or incorrect items

Please check your order when it arrives. If an item is damaged or defective, or you received something different from what you ordered, contact us as soon as possible at klivlo.info@gmail.com. We may ask for photos or a video of the item and its packaging, and we will find a suitable solution.

Exceptions

Some items may have return restrictions for hygiene, health or safety reasons. When that is the case, it is stated on the product page. Gift cards are not refundable unless the law requires otherwise. We may decline a request in case of misuse, deliberate damage or clear abuse of this policy.

Exchanges

To exchange an item, email klivlo.info@gmail.com. If approved, we will tell you how to return the item and receive its replacement.

Refunds

Once your request is reviewed and approved, the refund is issued to your original payment method. Please allow up to 10 business days after approval for it to be processed. Your bank or card issuer may need extra time before the funds appear on your account. If more than 15 business days have passed since your refund was confirmed, contact us at klivlo.info@gmail.com.

Original shipping costs are not refundable unless the item you received was damaged, defective or incorrect, or the law requires otherwise.

Contact us

For any question about a return, exchange or refund, email klivlo.info@gmail.com.