Shipping Policy

Processing time

Orders are usually prepared within 1 to 2 business days, Monday to Friday. Orders placed on a weekend or public holiday are processed the next business day.

Shipping and delivery times

Standard delivery usually takes 6 to 10 business days after your order ships. These are estimates and can vary with your location, the carrier, or events outside our control.

Shipping cost

Shipping costs, if any, are shown at checkout before you pay.

Order tracking

When your order ships you will receive a tracking number by email. You can also track it at any time on our Track My Order page.

Customs, duties and taxes

Orders shipped within the United States do not incur customs duties. Sales tax, where applicable, is calculated at checkout.

Lost or damaged packages

If your package is lost or arrives damaged, contact us at klivlo.info@gmail.com within 10 days of delivery, and we will work with you on a solution.

Incorrect address

Please check your shipping address carefully before you place your order. We cannot be held responsible for a delivery to an incorrect address provided at checkout. If you notice a mistake after ordering, contact us as soon as possible at klivlo.info@gmail.com.